About the job
As a 2nd line support engineer you will be responsible for the resolution of technical ICT incidents:
Install, maintain and perform basic repairs and upgrades on laptops, desktop computers, servers and network equipment
Install and maintain network printers and IP phones
After a first technical diagnosis you will troubleshoot the IT issue directly. If necessary you will escalate the problem towards the other teams.
Answer questions of colleagues with issues they encounter with software (Windows, Mac OS, MS Office, ...) and Hardware and investigate solutions when needed
Provide second-line support
Assist in the maintenance of IT documentation, directories and inventories
Suggest, discuss, elaborate, apply and support plans to face the challenges wihtin the IT sector
You will learn how to provide services to customers in an ITIL environment.
You will resolve these incidents either on-site, by Phone, Email or via Remote tools.
As you grow experience in the team, you will be able to grow to more Senior positions.
Practical IT experience of at least 3 years and are able to do constructive troubleshooting on more complex incidents
Strong customer and service orientation and analytical thinking
A good knowledge of ICT (Hardware, Software & Networks)
You're a team player, have a "can-do", "hands-on" attitude and are motivated
You have good troubleshooting and communication skills
A good level of both French, Dutch and English
An attractive salary
Bizztalent is a young and dynamic Belgian-Based IT Consultancy company. Together with our clients we collaborate on different long-term IT Infrastructure projects which make a difference. We provide a platform from which our consultants can build their career in IT.
Our goal is to build up a professional relationship with our consultants. We are constantly in search of motivated consultants with flawless communications skills, flexibility and eagerness to learn new technologies.